基本信息
广东省2012届高三英语二轮复习专题训练：完型填空（21） 阅读下面短文，掌握其大意，然后从1—15各题所给出的a、b、c和d项中，出最佳选项，并在答题卡上将该项涂黑。 everyone in business has been told that success is all about attracting and retaining (留住) customers. it sounds simple and achievable. but, 1 , words of wisdom are soon forgotten. once companies have attracted customers they often 2 the second half of the story. in the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. they forget what they regard as the boring side of business— 3 that the customer remains a customer. 4 to concentrate on retaining as well as attracting c
